Frequently Asked Questions
Everything you need to know about lighting up your smart home.
How long does shipping take for my order?
Most orders are processed within 1-2 business days. Standard shipping typically takes 3-7 business days depending on your location within the United States.
What is your return policy for smart lighting products?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return the product in its original packaging for a full refund.
Do Govee products come with a warranty?
Yes, all our smart home devices come with a 12-month limited warranty covering manufacturing defects and hardware malfunctions.
How do I connect my lights to the Govee Home App?
Download the Govee Home App from the App Store or Google Play, enable Bluetooth and Location services on your phone, and follow the on-screen instructions to pair your device.
Are your outdoor lights weather-resistant?
Our outdoor series products are designed with IP65 or higher waterproof ratings, making them resistant to rain, snow, and extreme temperatures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and flexible financing options like Klarna and Afterpay.